Careers

Neutral Posture is a women-owned manufacturing company in Bryan, TX. We employ people in anything from production to accounting to customer service to engineering. Our philosophy includes empowering our employees to become the BEST OF THE BEST- we expect as much from our employees as that we give. Our average tenure is over 7 years - the dynamic environment, great benefits & "extras" make it a great place to work! We are always looking for top performers to join our team and invite you to submit your resume. All resumes are acknowledged and remain under active consideration for one year from the date they are received. Neutral Posture, Inc. is an equal opportunity employer.


Customer Experience Associate

The Customer Experience Associate is responsible for ensuring that the customers' experience with Neutral Posture is engaging and rewarding. The Customer Experience Associate creates an exceptional experience by demonstrating product knowledge, assessing customers' needs by actively listening and providing solutions to maximize customer satisfaction and loyalty. This position reports to the Customer Experience Lead within the Neutral Posture organization.

Responsibilities

  • Responsible to ensure that the customer experience for each account meets and when possible exceeds the satisfaction of each customer and the standards of Neutral Posture
  • Assist customers with placing orders, product questions, order status and guiding product users through product features and functionalities
  • Assist customers in resolving product or service problems related to product features, usability, technical issues and product performance.
  • Maintain and create detailed documentation through logging of communication/interactions for customer and internal use
  • Proactively conduct outbound sales, quality assurance, product and service related calls
  • Capture and relay relevant customer feedback and insights to internal teams such as operations, tech, marketing, and product in order to constantly improve the customer experience
  • Maintain knowledge of our ever-evolving product, service offering and internal systems
  • Contributes to team initiatives, including the creation of knowledge, processes and tools to improve the efficiency and productivity of Neutral Posture
  • Other duties as assigned
  • May require minimal travel

Requirements are

  • Previous customer service/sales experience or equivalent experience
  • Must have the ability to work independently and drive change, but also be a team player
  • Excellent verbal, written and interpersonal communication skills
  • Must be detail oriented, organized, flexible and able to multi-task
  • Strong customer focus and collaborative work style
  • Possess strong customer service and computer skills
  • Strong willingness to take on other responsibilities/duties as needed
  • Ability to interact with all levels and areas of the company

Preferred Skills and Abilities

  • Extensive knowledge of NP products and processes or experience in the commercial furniture industry

Equipment

  • MS Office Suite, PC, General Office Equipment

Full-time, M-F, 8:00 a.m. – 5:00 p.m. Great benefits, 401(k) participation and fantastic employee-friendly workplace! All applicants will receive consideration for employment regardless of disability or protected veteran status. We are an Equal Opportunity Employer!

Interested? Send resume to akruljac@neutralposture.com.